Last updated: September 15, 2026
We accept returns within 30 calendar days of the delivery date. Please read the conditions below before initiating a return.
Eligibility for return
To qualify for a return, the item must be:
- Unused, unworn, and in the same condition as received
- In its original packaging with all tags, accessories, and inserts included
- Accompanied by proof of purchase (order number or order confirmation email)
If your item arrived damaged, defective, or incorrect, please contact us first. Quality-related issues are handled separately and may not require the same condition requirements.
Items not eligible for return
- Items marked “final sale” at the time of purchase
- Items returned after the 30-day window
- Items that show signs of use, washing, or damage caused by the customer
How to initiate a return
Email info@twentyonepilotsoffer.com with the following:
- Your order number
- The item(s) you wish to return
- The reason for the return
- Photos if the item is damaged, defective, or incorrect
We will respond within 1 business day with return instructions. Do not send items back before receiving our response.
Return shipping
Return shipping is free for qualifying returns within the contiguous United States. We will provide a prepaid return label or arrange carrier pickup. There is no restocking fee.
Return address
712 W Wilshire Ave
Fullerton, CA 92832
United States
Refund processing
Once we receive and inspect your return, we process the refund within 1–2 business days. Refunds are issued to the original payment method. Your bank or card issuer may take an additional 7–10 business days to post the refund to your account.
If a returned item does not meet the eligibility conditions above, we will contact you with an explanation. In such cases, we may deny the return or offer a partial refund.
Exchanges
We do not offer direct exchanges at this time. If you need a different item, please return the original item for a refund and place a new order.